top of page

Refund Policy

Legal Disclaimer

The Refund Policy outlined below is intended to provide clear guidance on our practices regarding deposits, service cancellations, and payments for HVAC consulting, design, and installation services.

Please note the following:

  1. No Guarantee of Refunds: While we strive to be fair and transparent, refunds are not guaranteed in all circumstances and remain subject to the terms outlined in this policy.

  2. Subject to Applicable Law: This Refund Policy does not affect or limit your statutory rights under local, state, or federal consumer protection laws. If those laws provide you with additional rights and remedies, nothing in this policy is intended to restrict them.

  3. Service-Specific Terms: Certain projects may include additional terms or conditions set forth in a signed service agreement or contract. In such cases, those written agreements will take precedence over this general refund policy.

  4. No Liability for Third Parties: Mersey Capital Ltd. is not responsible for refunding costs associated with products, parts, or services purchased from third-party suppliers, vendors, or manufacturers. Any claims regarding such items must be directed to the respective third party.

  5. Policy Changes: We reserve the right to update, change, or modify this Refund Policy and its disclaimer at any time. The most current version will always be posted on our website with the updated effective date.

​

At Mersey Capital Ltd., we take pride in providing high-quality HVAC consulting, design, and installation services. Because our work involves both professional expertise and customized materials, refunds are handled according to the following policy.

Deposits & Payments

  • Consulting & Design Services: Fees for consulting and design work are generally non-refundable once the service has been provided, as they represent time, expertise, and labor expended.

  • Installation Deposits: Deposits required to schedule and initiate installation projects are non-refundable, as they cover administrative costs and material ordering.

  • Final Payments: Payments for completed services are considered final and non-refundable, except as outlined under warranty or service guarantee claims.

Cancelations

  • Before Work Begins: If a project is canceled before any materials are ordered or work has begun, you may be eligible for a partial refund (less any administrative fees or design charges).

  • After Materials Are Purchased: If materials or equipment have been ordered on your behalf, you may be responsible for restocking fees or non-returnable costs from the supplier/manufacturer.

  • After Work Commences: Once installation or service work has begun, refunds are not available, though we will work with you to address performance or quality concerns under applicable warranties.

Service Guarantees & Warranties

f you are not satisfied with the quality of our work, please contact us promptly. We are committed to addressing reasonable concerns through:

  • Repairs or service adjustments at no additional charge if work does not meet agreed-upon specifications.

  • Manufacturer’s Warranties for equipment or parts supplied, in accordance with their terms.

  • Refunds will not be issued for warranty claims, but we will coordinate repairs or replacements as covered.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind by the client after work has commenced.

  • Issues arising from pre-existing property, system conditions, or factors outside of our control (e.g., electrical problems, ductwork deficiencies, code violations discovered after starting work).

  • Third-party service charges or equipment/services not purchased directly through Mersey Capital Ltd.

Request Refund or Credit

To request a refund or service adjustment:

  • Contact us in writing, and mail to our address (see Contact page)

  • Provide your invoice number and describe your concern

  • Allow 3-4 weeks for us to review and respond

bottom of page